ABSA's rewards program does not deliver on its promises

<p>Contacted ABSA on 1 June 2017 to complain about the incorrect rewards given to me. It is only at this time that I find out that they have changed their policy. </p> <p>After several emails, I made the consultant aware that my points were calculated incorrectly and I should be in tier 4 or tier 3. </p> <p>I then received an email to say that the matter was escalated to specialist agents. Ref AR-71968 & AR-71970. This was on 13 June.</p> <p>These agents cannot be so specialised as they have not given me feedback as yet (8 days later).</p> <p>Is this a new way for ABSA to cheat their clients out of what we deserve?</p>