JL
Julian L

1 reviews | Active since May 2017

10 May 2017, 15:55

ABSA'S NEW LOOK WITH DISGUSTING OLD WAYS

<p>The 25th – 31st of each new month brings with it a certain kind of excitement, a time to recover from all those expenses accounted for and those unaccounted for. To some, like myself, it’s a time to pay school fees to that private institute because that’s the way you want it!! … the best education for your child especially having endured a not so forthcoming education whilst you were growing up. Personally, It’s the one debt I pride myself in paying…in actual fact look forward to it because the rewards are unmatched… it’s your child…your baby girl.. and as a Dad, I will move mountains to see to it that she has the best even if it means me working till death.</p> <p>May 2017 however, brought with it the most embarrassing situation I have ever experienced. I dropped my girl at school like I do every morning, kissed and waved her goodbye then raced to work….. but, the 08th of May 2017 was different. I get a call from her school asking me to fetch her because her school fees were not paid for the month. Now, Its not the schools fault…no..no…not at all!! ….</p> <p>….ABSA!!! …TODAY! TOMORROW! TOGETHER!!!..... what a load of hogwash.</p> <p>My salary got deposited into my ABSA credit card on 03rd May from FNB. My company even sent me a proof of payment. This transaction normally takes 48hrs to clear…. sometimes 74hrs…. it’s ok!! …these things happen!! ….TODAY IS THE 10TH OF MAY 2017 and my salary has not cleared as yet. I called their so called “action line” (which has NO action) on Monday 7th… spoke to a lady called Daisy who informed me that she will look into the matter and I should email her a POP( which I did)…..Never heard from her again. Monday the 8th spoke to a guy called Tumiso…oooh! He seemed promising…what a façade. …never heard from the guy again. I’ve sent emails TODAY….STILL NOTHING.</p> <p>All this while, I am left with paying the interest on my accounts including the same credit card that was supposed to have my salary deposited into and worst of all ,I HAVE NOT SENT MY DAUGHTER TO SCHOOL SINCE TUESDAY….and had to lie to her that her moms ill and she needs to stay home in order to care for her.</p> <p>To sum this up…. ITS HAPPENED 3 MONTHS IN A ROW!!! ….honestly the worst client services EVER!!!. .....I feel so sick in my tummy right now....I don't even want the money ...KEEP IT ABSA!!! ..ITS YOURS..TODAY, TOMORROW, "FOREVER"</p> <p>I WILL BE MOVING MY ACCOUNT.</p>

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Replies (1)
Absa
Absa's reply11 May 2017, 16:10
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd