ABSA *****S MONEY

Hi. I am extremely cross. I contacted ABSA Tues morning and haven't heard anything back. I was trying to make a payment to UKVI and it comes back that there's not enough funds, which there is. I now can't move tge funds to another account. I need tgis sorted out ASAP. I would also like to mention that I have contacted absa in December 2022, my daughter tried to draw money from my mum's account at an atm. Tge money was deducted from the account, but she didn't receive tge cash. I went into the bank when I arrived back in SA in Feb and was told that they couldn't help me, because she didn't have a slip, but theatm gives you the option of declining the slip before receiving your money. So now ABSA has ****** R500 from my pensioner mother