1 reviews | Active since Jun 2012
ABSA's *********** staff make ***** easy
For the last two years multiple ABSA staff members have called me in connection with various loan applications that have been granted to me.<br> The catch is that these loans were granted to some fool named JA Rodriguez and this is not me. I'm not even in a race group that would ever see me called Rodriguez.<br> ABSA clearly does not care about FICA or about KYC, instead choosing to repeatedly call me even though I have told them multiple times that they are calling the wrong person.<br> Clearly anyone can open an account and take a loan with ABSA without ever having to provide accurate details. The word for this is *****.<br> Today a rude woman called me to tell me that I don't have a protection plan on my home loan. She never asked me to confirm my identity and just started rattling off how I need this plan.<br> When I pointed out that she has no idea who she's speaking to, she just hung up on me.<br> Well done on your incompetence ABSA.<br>
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
