SR
Stan R

1 reviews | Active since Jun 2012

16 Oct 2015, 14:53

ABSA's *********** staff make ***** easy

For the last two years multiple ABSA staff members have called me in connection with various loan applications that have been granted to me.<br> The catch is that these loans were granted to some fool named JA Rodriguez and this is not me. I'm not even in a race group that would ever see me called Rodriguez.<br> ABSA clearly does not care about FICA or about KYC, instead choosing to repeatedly call me even though I have told them multiple times that they are calling the wrong person.<br> Clearly anyone can open an account and take a loan with ABSA without ever having to provide accurate details. The word for this is *****.<br> Today a rude woman called me to tell me that I don't have a protection plan on my home loan. She never asked me to confirm my identity and just started rattling off how I need this plan.<br> When I pointed out that she has no idea who she's speaking to, she just hung up on me.<br> Well done on your incompetence ABSA.<br>

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Replies (1)
Absa
Absa's reply19 Oct 2015, 08:39
Official
Hello bigblue_gp,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd