ABSA's *********** Staff Keep Messing Us Around!

We wish to access the Flexi-Reserve facility on our bond so that we have money available to do home renovations. My husband and I have been to ABSA a number of times to try and get the flexi-reserve facility activated, but the staff at the Fourways branch are so *********** that we have been messed around each time we have been there:<br> 1st Visit to ABSA: On this first visit I was told that I could not apply for the flexi-reserve facility on our housing loan as the proof of residence that I supp**** was not acceptable to the bank (it has been acceptable for FICA at many other service providers). <br> 2nd Contact with ABSA: I phoned ABSA to find out if my husband had to come with me to sign the forms - I was advised that I had power of attorney so my husband didn't have to accompany me to the bank to sign the flexi-reserve forms.<br> 3rd Visit: I was advised that my husband had to be there to sign the forms!!!<br> 4th Visit: Consultant wasted our time, filling in and sending through the incorrect forms!!!<br> We have now received an email saying we have to go into the Bank AGAIN as the consultant filled in the wrong forms.<br> This is TOTALLY unacceptable - ABSA you ridiculously ***********!!!!