ABSA *****s from their clients just to make targets.

Dear sir/madam

I went to absa branch at Northgate mall to open a funeral policy, then I was put on a phone to open it over a phone. I wanted to open a life cover as well but the lady who was helping me at the branch said I'll receive a call at home to open a life cover. When the lady called at home she said she can't open a life over for me I need to go to the branch to measure weight and height.

I went to the branch at maponya mall which is where I met the guy who assisted me with a life cover plus funeral policy that met my needs better than the first one. So they assisted me to cancel the first policy at the branch and no one said anything about making a call somewhere to cancel.

To my surprise I got a call from someone from absalife saying she wants my ID number to cancel the policy. I thought it was **** since I canceled in the branch and if this person is from absalife she was supposed to know my details from the system unlike asking for then.

On the 25th of April both the policies deducted from my account and I went to lay a complaint at absa branch at greenstone mall. The manager assisted me with a call and she spoke to them and the promised to refund me within 72 hours which never happened.

Few days after I saw that I was not fefunded, I went to absa Northgate mall. The manager took the details and said he would send emails to find out and get back to me but till today I got no refund.

Please assist me because i still feel like absa deliberately takes money from peoples accounts and then refuse to close policies because all this division have targets and they don't care if it all ends up in abusing us customers as long as they make money.

I mean even common sense is not being used because how can I be covered by one funeral policy twice and how does your customer service allow that to happen, like I say this shows how customers are being abusedand ****med.

Kind Regards Irene Lesito ***