Absa 's feedback/response is pathetic

I want to settle my personal loan. My debt counsellor requested this long ago. I also send emails everyday and I received read receipts but still no response. I think this is pathetic and the sooner I can settle and close my account with Absa, the better. I will never do business with Absa again.<br> Absa handed over my credit card to some attorney who thinks they can treat you as they like, they harassed me everyday for payment. Their attitude was unacceptable. I settled the account but now I have to wait 2 - 3 weeks for a paid-up letter. The time period is ridiculous! I wanted everything to be sorted out by month end in order to take me off debt councelling but now obviously it is not going to happen before month end.