Absa 's feedback/response is pathetic

My debt councellor requested a settlement amount for my personal loan on the 14th October with no response. I then send a mail everyday requesting the same information as well but with no feedback/response although I can see the messages were red. On the automatic response is states if you don't get feedback in 10 days you can escalate your query to the manager which I did, still with no response. I just want to settle my account before month end to sort out the debt counselling but up until today there is still no response. I think this is pathetic. I just want to finish my business with Absa and close my accounts as I will never do business with Absa again. Then with my credit card they handed over my account to some attorney which think they know everything and the attitudes are priceless, although I am on debt review. These people harassed me everyday to settle my account, which I did now but I have to wait 2 - 3 weeks to get my paid-up letter!. This is crazy. They force payment out of you then you have to wait for THEM to get your paid-up letters.