absa's customer service is appoaling

i always receive the most shocking service with ABSA.<br> <br> i seemed to have had something wrong with my bank card chip went to the bank and i was told \its fixed without a doubt"i qoute. A day later i decide to swipe my card at the gautrain station and it declines. had to cashsend myself money but the ATM machines within the area all gave me an error. <br> <br> <br> then the horror begins:<br> <br> i called the so called immediate assistance call center only to be transfered from one call center agent without any of them feeling the need to warm transfer me so that i dont have to explain myself over and over again. this went on for a fair 30minutes until i noticed i will not be assisted even after threat of reporting this.<br> <br> tweeted about the issue to @absa only to be given pamphlet assistance after 3days.<br> <br> for a bank so big i think this is utterly discussing and it needs to be looked into with intimidate effect. Im a paying customer and its only fair that im given the service promised.<br> <br> """