YS
Yolande S

1 reviews | Active since Sept 2015

11 Sept 2015, 13:34

ABSA'S CLAIMS DEPARTMENT SUCK!!!

Claim has been submitted Monday 31 AUGUST 2015 - I have spoken to Beauty - she never came back to me. Ruth said she will phone back, she didn't, spoke to Tsepo, she didnt phone back. ASKED FOR MANAGEMENT - refused to give detail - DEMANDED detail, they wouldn't give it. Said manager will phone back. Phakisa phoned back to help - never came back. Phoned her again, she said she will phone back after following up with management - never phoned back. phoned back - spoke to tsepo AGAIN- he said she will phone me - Leanne the manager. Will wait and see what happens. It is now 11 SEPTEMBER 2015.<br> YOUR SERVICE SUCK!!! NO ONE CAN GIVE ADVICE, THEY ARE LIKE DONKEYS JUST LOOKING AT THE SYSTEM, REPEATING EVERYTHING OVER AND OVER AGAIN AND NO ONE TAKE RESPONSIBILITY!!! I DID CLAIMS AT THE BANK FOR 4 YEARS AND I CANT BELIEVE THE POOR SERVICE LEVEL A BANK HAS! I AM CANCELLING THIS POLICY AS SOON AS THE CLAIM PAYS!!!<br>

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Replies (1)
Absa
Absa's reply11 Sept 2015, 14:12
Official
Hello ABHTKNU,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback accordingly.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd