ABSA *****s and Cheats their customers

I have had an appalling experience with Absa Vehicle Finance. Firstly, their rules and communication is not up to scratch and when challenged around it there is no manager, call centre agent, complaints handler who is able to understand nor keep you up to speed and aware of what is happening and going on. Secondly, you need to phone in three times and request something more than once just to get it logged. It took my a week to get a complaint logged and to this day I am still waiting on a response and a reason. The finance policy should have been finished already by the ****** at Absa took another debit order today off my account when I have explicitly been saying for the last three weeks that the policy is finished (i.e. I have paid all I need to) and I need committment that this will be resolved and no further money will be taken! They did not do that and they chose to take more money which doesn't belong to them. Further I prepaid the policy by a sizable amount and they did nothing with that - they just kept the money and didn't allocate to my record with no communication nor anything around it! I have even escalated to the escalation above complaints and still nothing!!!

I have been thoroughly disgusted with their communication, their attitude, their sheer incompetence and unwillingness to look after a customer! They have ****** me, overcharged me and to put salt in the wounds taken more money than they should have with no correspondence, no talking, JUST TAKING!