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RS
Russell S

1 reviews | Active since Jul 2018

24 Jul 2018, 21:51

Absa RVN Farce

I have been trying since November 2017 to either change my RVN cell number to my UK cell, or receive RVN notifications by e-mail. I have sent 4 secure messages via online banking, sent e-mails to dedicated "rvn4u" e-mail address, phoned the helpline and even phoned Margate branch direct. Despite on every occasion, explaining that I am not currently in SA, I am told to visit my local branch apart fro the Margate branch who told me Head Office were aware and are dealing with the matter. Oh sorry, I forgot, rvn4u tell me that it has been forwarded to a consultant who will provide feedback as soon as possible - 8 months not long enough? I have bills to pay, money to transfer etc and can do nothing with my account. Perhaps if I made Absa a beneficiary for the payment of all of their bank charges, they would ensure the RVN reached me !!!

Get a grip Absa and sort your processes out.

0
Replies (3)
Absa
Absa's reply25 Jul 2018, 13:26
Official

Dear Mr Smith

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

Best regards,

RS
Russell S's update01 Aug 2018, 00:38
Reviewer Update
I received an email from Retail Ops-RVN-Forensics on Wed 25 Jul 18, requesting certain documents and also my UK Cell number so they could contact me and resolve this situation. The ticket number is ***4. I responded with the required information on the same day and so far have not even had an acknowledgement.
RS
Russell S's update08 Aug 2018, 18:38
Reviewer Update
This is physical proof of the incompetence of Absa. This string commenced on 24 Jul 18, I responded to the infamous "rvn4u" Absa e-mail address on 25 Jul 18. I even responded to Ms Daphne Le Grange's response above on 01 Aug 18. And yet again nothing from anybody at Absa. Has anybody a direct e-mail address of somebody in Absa who is capable of doing something?