ABSA RVN department none service

I am currently out of the country for business purposes and to ensure cost savings I am roaming. I have an urgent payment that needed to be done by 01 February 19. After several attempts to do an online payment it was evident that the only way I could get my RVN (security code) was via my SA number which is not working. A friend of mine wen to an ABSA branch on Malibongwe. She was advised that the only way to get a hold of the RVN department was via e-mail and response will be within 24 - 48 hours. On Monday I escalated this to ABSA complaints department who responded and asked for my details which I sent. They forwarded confirmation that they also logged my request. Its Tuesday today and I still have not heard anything from the RVN department on e-mail or international number I was requested to forward. I so regret moving from FNB because their portal has an e-mail option for confirmation of payments. I am potentially loosing my property because ABSA's RVN department will not take my request seriously.