ABSA running a ****.

After having to take forced unpaid leave, I contacted Absa trying to get help for my credit life on my personal loan and credit cards. Was told that I had not gone passed the waiting period. I knew that made sense and kept paying my accounts with my savings the best way (I could. The consultant I was talking with then said I can claim again once the waiting period had passed. I then submitted a claim way after the waiting period and they still denied my claim saying the waiting period is not over.

Firstly I was told via email by an Absa consultant that I can claim after that period, now another consultant says I can NEVER claim for this loss of income. As hard as this period has been for me, its very frustrating thinking you are covered for when certain events happen only to find out you have been paying for nothing.