ABSA rules and consultants

Earlier this morning, I went into ABSA (Woodlands Boulevard branch) for the purpose of transferring some of my money from my target savings account and into my cheque account. When I arrived, the consultant seemed so reluctant to assist and asked if I have internet banking, to which I told her I only use the ABSA banking app. She then advised me that I can do the transfer myself using their computer and added they do not assist with money transfers anymore. I then argued that I have been many times to the bank before and have always been assisted by a consultant to do a transfer. It took a lot of convincing that I wanted to be assisted by her. She kept on saying they do not do such anymore and have new rules. Finally after much discussion, she only then assisted. But why such high transfer fees and why did she say my money would only be released on the 28th of June? That is a ridiculously long wait for a transfer of my money! I demaned an immediate release and it was done. When she had released my funds, I asked how to transfer using the app, as I noticed my TARGET SAVINGS tab was no longer available. She again wanted to see my mobile settings and also my app version, to which I told her. I did not give her my mobile, as I know very well that all my apps and mobile are up to date. She then told me to go and see a teller who can assist with my transfer, to which I refused. My reasoning that it would defeat the whole purpose if I am to keep returning to see a teller for future transfers when the app does it perfectly well. She finally asked to see my bank card and miraculously, the TARGET SAVINGS tab reappeared after she did some work on her computer! I am getting more and more annoyed by the day. Especially with your unfriendly consultants, new rules and updated protocols.