Absa ruins holiday with false promises.

My parents both 75years old planned for months to visit my brother in the UK. Meticulous attention to detail was app**** to ensure the visit was stress free and that they could get every ounce of joy out of this visit.

Three weeks into their stay they tried to use their Absa Cash Passport the first time. No luck. Shortly afterwards they needed to buy petrol. Once again the card failed to deliver the necessary payment.

Their 5 day trip to Scotland was prematurely terminated. They returned to my brother and Absa was contacted. Absa assured them they would receive a replacement card within 7 working days. This was April 6.

It is now April 21! They are still stranded without functioning card. Their vacation ruined. Absa’s answer is : “they’ll receive their card 7-14 days from the 21st of April.

How is this possible in our amazing digital age?