Absa ruined my 2024😡😡😡😡😡😡

Exactly on the 8th of January 2024, I called to inform them that I needed to cancel my service plan as it expired in December of 2023, I thought I would expire automatically,but to my suprise I was told that I needed to inform them, which I understood then and did so. But to my suprise the amount on the statement I received this morning is still there, after making numerous calls I was assured that I would get feedback but I never did. I even asked them if I could send the contract I had that showed that the service plan expired in December but they said No we'll call the company our self,I would also constantly call the third party service plan and they assured me that on their side it appears that the contract expired in December. Absa does it take that long to do that😡😡😡😡. The problem is that, the amount for the service plan is debited together with my car instalment.

I'm very upset and disappointed on the service that I've received from you Absa 😢😢😢😡😡😡😡,I thought I would save that money of mine,now my 2024 is now just ruined by a simple thing,and I had already made plans with