ABSA rude client service
ABSA Alberton (main branch) refuses blatantly to service an elderly lady in Afrikaans. This in a rude way at the counter meant fro elderly and disabled clients. What a disgrace of a bank. To think it was build on banks like Trust bank, Volkskas, Al**** and United bank. Absa, you have lost a client and I hope many more to follow.
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Replies (3)0
Replies (3)
Absa's replyOfficial
30 Dec 2019, 10:14 Dear Lenard, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 Dec 2019, 10:14
Official
Dear Lenard, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
31 Dec 2019, 14:08Dear Lenard,
Trust you are well.
We are battling to get hold of you via your cell and have sent an email in this regard. Kindly reply so that we know how we can communicate with you. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Trust you are well.
We are battling to get hold of you via your cell and have sent an email in this regard. Kindly reply so that we know how we can communicate with you. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply31 Dec 2019, 14:08
Official
Dear Lenard,
Trust you are well.
We are battling to get hold of you via your cell and have sent an email in this regard. Kindly reply so that we know how we can communicate with you. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Trust you are well.
We are battling to get hold of you via your cell and have sent an email in this regard. Kindly reply so that we know how we can communicate with you. Thank you.
Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
's updateReviewer Update
03 Jan 2020, 06:35I took the elderly lady to the Newmarket mall branch and, in all honesty, the branch manager assisted her sufficiently. Thank you. Main branch, however, will not see me again.
's update03 Jan 2020, 06:35
Reviewer Update
I took the elderly lady to the Newmarket mall branch and, in all honesty, the branch manager assisted her sufficiently. Thank you. Main branch, however, will not see me again.