ABSA Rosebank Branch - Unpleasant experience

I have been using ABSA for almost ten years and have never encountered any difficulties with receiving assistance at the various branches I have visited over the years. I had the misfortune of going to the Rosebank branch today and what an unpleasant experience. If it hadn't been for prior exceptional experiences at ABSA branches I genuinely would have considered switching banks purely from that experience.

It is month-end and there a lot of clients in store and most people are there during their work lunch breaks yet only two consultants working and one of those consultants decides to leave and go for lunch (Which is fine) however there is nobody to replace her when she leaves, we're left to wait another hour for her to come back and she is rude.