ABSA Rosebank Branch - Misinformation and Incompetence

On Saturday 23 February I went to the Rosebank branch to perform an annual transfer between two ABSA accounts, one of which I have Power of Attorney on. This time the supervisor told me that because the last three numbers of the ID number in the account differs from those in my ID book (as it always has) , she can’t do the transfer even though it’s the same person,and that I must go to the domicile branch which is Eastgate. Despite the fact I have been performing this transaction in that same branch for years, she said she can’t do it – this was subsequently proved to be false as attested by the Eastgate branch and by the fact that the transaction was done in the Rosebank Branch the following Monday ; When I asked the supervisor to check the transaction history of the account going back one year she said she couldn’t – more misinformation as the Eastgate branch said that this is possible The supervisor also made a big noise about my ID number, making it known that my green book ID number is “Foreign” as she put it (I’m a permanent resident not an SA citizen) and that I need to show “another ID”. The following Monday I went back to the Rosebank Branch to report her misinformation and behaviour to the branch manager as well as to make the transfer and link the POA account to my internet banking profile. The transfer was made but the teller was unable to link the account because the person who knew the code was not in the office. The manager offered to do the linking and advise me when it’s done. This as yet has not been done – the interesting thing was that when I expressed my disgust at the service in the branch his reply was “I understand why you don’t trust me”.