Absa roof claim rejected

We went by advising our friends and family of the great service Absa has offered us until recently whereby we tried to put through a claim for our roof.

We are not happy with the rejection response on our claim being denied.

We acquired this property for just over a year now, recently over the past weeks we've had heavy rains and storms which caused damage to the walls, ceiling and roof... Absa representative inspector came through and confirm there has been storm damages and he also saw the some of the fish boards fell off due to the storm damages... I fail to understand when a highly recommended institution such as Absa tells us that this was due to lack of maintenance from our side when they themselves signed off to finance this same property, is Absa agreeing to the fact that they financed a property that was worn out? Was such noted when the initial inspection was done, why was it not discussed with us that we would need to have fixed a. b and c as they did with the bathroom we had to fix? Why are we having to pay insurance on a structure only to be told we haven't maintained it, if we had acquired the property over 5years and neglected it then definitely I would take accountability, we however feel that this is a misrepresentation of us as your clients, we are not sitting with a structure whereby when it rains you can litterally hear the water drips why watching tv... We at a stage whereby we even consider moving our home loan to one of your competitors... Highly dissatisfied