SM
Sonto M

1 reviews | Active since May 2015

19 Dec 2018, 13:31

ABSA /Road Covers ****

Sonto Mashabana <u ********** ********** 13:11 (14 minutes ago) to claudinele

Hi ABSA

I am writting to you because I saw a similar compaint n Hellopeter.

I was contacted today by Jason De Jager, who introduced himself as a ABSA consultant. He sold me a road cover membership for R39.

He had all my details i.e address, ID number and an account number.

I treid calling them unsuccesfully on ***.

It appears that this person is not really an ABSA consultant but could be from an entinty called Road Cover.

My issues is- how come they had my personal details and why are they claiming to be working for ABSA?

Does this mean that ABSA shared my private inforrmation with a third party?

Why are they impersonating to be calling from ABSA when conducting their dealings?

In addition, I have since sent them an email to cancel this membership, thus I request that any debit order from this Road Cover be DECLINED.

I look forward to hearing from you.

Regards Sonto Mashabana

0
Replies (3)
Absa
Absa's reply19 Dec 2018, 17:14
Official
 Dear Customer
 
 Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

We also need details of your complaint.
 
 Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd 

Best regards,

SM
Sonto M's update19 Dec 2018, 21:01
Reviewer Update
Hi Nthabiseng Thanks for responding to my complaint. My ID number is ***. Regards Sonto
Absa
Absa's reply20 Dec 2018, 12:05
Official
We also need to know what you are complaining about

Best regards,