ABSA ******* THE UNEMPLOYED

I have had a savings account with Absa Bank for over twenty years and being unemployed for the last year there have been very few transactions but yet Absa always charge exorbitant service fees when avfriend or family member send me a little money to help me cope. My Brother sent me R15 000 for a procedure that I urgently needed done I went into the Absa Branch Festival mall to draw R 14 000 cash and Absa charged me R 388 service fee!!!!!!!! on a savings account for drawing my own money !!!!!!For an unemployed person R 388 is a lot of money!!!!! That come could have fed my family for a week!!!!!! I want that money back!!!!!!!