ABSA - Ridiculously unhelpful!!!

My brother in law passed away in November 2010, we immediately contacted ABSA as the will he had named them as executor. It has taken them more than 2 months now to just let us know they will not assist us, according to them they never received the original however we know it was handed to their consultant. They have just conveniently washed their hands of this matter.

Where to now, as the date for the estate to be lodged has now expired.

Thanks for nothing ABSA! Take heed clients....