ABSA ridiculous FEES

My wife has a ABSA Cheque Account where she pays a monthly fee of around about R180 which includes ABSA Rewards, Withdrawel Fees, Debit Order Fees, etc...

She only uses the account for one or two debit orders because she has another account at Tyme Bank that she uses on a daily basis.

During the Lockdown period she didn't work so no money was paid into the ABSA account. Debit Orders was send in although she arranged with her Life Insurance Company to hold it back. We are busy sorting that out.

So because of that there are Reverse Debit Order fees on the account of R150 each time. Needless to say, the company send the debit order in a few times which added up to R1200 in fees, taking the account to -R1200.

We also found out that ABSA charged R150 reverse debit order fee on the R23 ABSA Rewards FEE. That happened three times. And the more we explain that the R23 Rewards FEE is not a debit order, but a SERVICE FEE, they say no, it's a debit order.

They can't charge her a R150 Reverse Debit order Fee on a SERVICE FEE. ABSA Rewards is part of the Monthly fee of R180. How can we get this in their heads????????

So there is an amount of R450 that was deducted that needs to be fefunded.