MB
Merle B
1 reviews | Active since Nov 2023
16 May 2025, 11:19
ABSA ridiculous FEES!!!!
Ridiculous high international conversion fee for Credit Card online purchases. ABSA just charged me R708 for booking flights online. Capitec charged my sister R3 HOW!!! ABSA fee brochure does not distinguish between POS and online and therefore conveniently apply POS fees. PATHETIC!!
Then the consultant who return my call has the audacity to tell me to google, how patronizing!!
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Replies (1)
Absa's replyOfficial
16 May 2025, 12:37Dear Merle Bron
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply16 May 2025, 12:37
Official
Dear Merle Bron
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***3.
Kind regards,
Group Customer Care
Rezona Louw