BM
Bev M

1 reviews | Active since Feb 2019

08 Nov 2022, 10:46

Absa ridiculous

Absa taking a personal loan out for the last 2 years . On a loan less than 100000. They charge me 8000 a month I do believe that's a bit step don't u . I paid an amount of 3400 last month and if I can say recieve no less than 20 calls a day on the when can I pay the balance . I can't believe how they constantly harrass a person . This after never being in the arrears . Is there not another customer also behind a half a month or have there so many staff working for you thst we are each assigned our own personal consultant. It's actually only 1call a month to a customer according to the consumer law. Just give a person a chance. Everyone in South Africa at this point is facing a crisis. Thank you

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Replies (1)
Absa
Absa's reply08 Nov 2022, 11:23
Official
 Dear Customer,
 
Thank you for bringing this matter to our attention your reference number is C-***5. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.  Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd 

Best regards,