Absa Rica department

Appauling service from their Rica team. I opended an account on Saturday 30 January 2021 and submitted all the required documents. After the account was opened i receive an sms stating that my Rica documents were compliant but to my surprise my account was still blocked. I went to my nearest Absa bank with the documents to resubmit as im in need of the funds. I have been sitting at the bank since 9h30 this morning 02 Feb till now and still no assisance from the Rica department. This is so bad as i also now needed to take time off from work. Why must we submit documents if i still have to wait the whole day ro be assisted. I want to close the qccounr and still that cant happen as its on hold.