ABSA Rewards/Travelstart Lies...

I am a ABSA rewards member, currently on tier 3. My wife and I wanted to book our flights through Emirates on the Travelstart link as on the website (https://www.absa.co.za/personal/bank/absa-rewards/cash-rewards-from-partners/earn-partners/emirates-airlines/) it mentions that as much as 25% discount can be awarded on Emirates flights booked through their exclusive ABSA Rewards link.

We followed the link, chose our dates and went through the booking, made it to the payment stage and entered the ABSA Credit Card details and clicked book. As explained to us by the ABSA Rewards Call Center, who we called on 22 March 2019 (The total would be discounted only once our card details were entered and we clicked book). This did not happen.

This is poor service, Getting on to the various Tier Levels requires that you invest in a lot of ABSA's product but they could not even stick up to their end of the deal and at least give me the 5% discount. This was a long awaited honeymoon that my wife and I had saved up for and would be taking our 1 year old son with. There were other websites offering the exact same flights for a cheaper price and would rather have done the booking through them had we known your service was going to be so bad and untruthful.

Please could you rectify this