ABSA Rewards - Words can drop your TIER3 to TIER1

I logged a dispute on the Tue 9/4/2018 12:14 PM – Up to this point I have not heard anything from ABSA. I feel this problem is from ABSA again. ABSA change lot of things that effect there customers lately. The ABSA rewards agents don’t want to help me and say I must sort it out with my company. This is not my company problem that is at fault here. ABSA rewards was working for years and now suddenly I must arrange changing my company salary description details. I am working for a Corporate company and ABSA rewards expect me to just change the Salaries descriptions. ABSA broke rewards tracking system was working for years correct and suddenly it is my problem to sort out. Description. DIRECT CREDIT ******X SA 0******X C022 SAL . The SAL stands for Salary. Now it is a problem, my problem. Being properly 20 or more years with ABSA this is the first time I have to experience this kind of thinking behavior. Unreal. Wording that drop me from a TIER3 to a TIER1 so it means on a TIER1, I must spend Over R2000 just to cover my Rewards subscription of R23. Really? Can keep your rewards them, STD/NED BANK also give rewards. Still waiting for a reference number or a response from ABSA after sending numerous emails to Disputed and rewards Dept.