MP
Mark P
1 reviews | Active since Oct 2011
22 Dec 2022, 18:41
Absa rewards vouchers still do not work. Pathetic service.
Literally a day after the Absa consultant phoned me to find out about my voucher that did not work, I accepted another Absa rewards challenge and got a voucher. Once again, to my dismay, the voucher that expires on 5 January 2023 doesn’t work when entering the Nandos code online. This is truly the most pathetic service I have come across. After all the complaints, you would think Absa would get it right. I don’t know how many times I have wasted my time with the same issue. Perhaps it is time to move to a bank that will treat me as a valued client instead of staying with one that feels it ok to waste my time with these silly Absa rewards and challenges.
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
23 Dec 2022, 10:20Dear Mark Palmer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply23 Dec 2022, 10:20
Official
Dear Mark Palmer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
