MP
Mark P

1 reviews | Active since Oct 2011

22 Dec 2022, 18:41

Absa rewards vouchers still do not work. Pathetic service.

Literally a day after the Absa consultant phoned me to find out about my voucher that did not work, I accepted another Absa rewards challenge and got a voucher. Once again, to my dismay, the voucher that expires on 5 January 2023 doesn’t work when entering the Nandos code online. This is truly the most pathetic service I have come across. After all the complaints, you would think Absa would get it right. I don’t know how many times I have wasted my time with the same issue. Perhaps it is time to move to a bank that will treat me as a valued client instead of staying with one that feels it ok to waste my time with these silly Absa rewards and challenges.

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Replies (1)
Absa
Absa's reply23 Dec 2022, 10:20
Official
Dear Mark Palmer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw