ABSA REWARDS UPDATE NOT GIVEN

I'm so unhappy with Absa service I've never seen such unprofessional organisation fore a bank its even worse,i had a query last month about my rewards they were calculated and i was promised that such an incident will never happen again,same problem occurred this month i called early this month about this i was assured by Danzig Boyce that someone will be in contact same day which was on the 22nd of this month,till this day no once contacted me no rewards shows on my account,im disappointed,disgusted because im using my airtime to call,my internet and my time,can this matter be resolved by tomorrow if not ill escalate it further.