Hellopeter
Share Your Experience
JW
James W

1 reviews | Active since Jul 2013

16 Nov 2023, 08:37

Absa Rewards Tier up not happening

I am an Absa Rewards customer. I was told on 01 September by someone at Absa Rewards that I need to do 2 things to move up to Tier 5. I have done those things and I still remain on Tier 4.

The contact center tells me that the system has removed my score for a certain requirement which is and was always met. They cannot tell me why my score was removed but they have logged a case. I haven't heard back from them at all. They don't even respond to emails anymore.

Absa seems to be robbing me of moving up to Tier 5

0
Replies (15)
Absa
Absa's reply16 Nov 2023, 09:50
Official
Dear James Winston Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply16 Nov 2023, 14:16
Official
Dear James Winston Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply16 Nov 2023, 15:28
Official
Dear James Winston Thank you for your posting.

We are busy with the investigation on the matter. Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply16 Nov 2023, 16:39
Official
Dear James Winston Thank you for your posting.
 Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply17 Nov 2023, 16:07
Official
Dear James Winston Thank you for your posting.

Final feedback will be provided by close of business 20 November 2023.
 Kind regards,Group Customer CareRezona Louw 
JW
James W's update20 Nov 2023, 08:49
Reviewer Update
Good Morning
I take it this matter will be resolved today?
Absa
Absa's reply20 Nov 2023, 10:08
Official
Dear James Winston Thank you for your posting.

Please refer to our email sent to your personal email address.
 Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply20 Nov 2023, 11:38
Official
Dear James Winston Thank you for your posting.

That final feedback will be provided by the close of business on 22 November 2023.

We await feedback from Absa rewards.
 Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply20 Nov 2023, 11:40
Official
Dear James Winston Thank you for your posting.

That final feedback will be provided by the close of business on 22 November 2023.

We await feedback from Absa rewards.
 Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply21 Nov 2023, 13:33
Official
Dear James Winston Thank you for your posting.

We have received your email.
 Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply21 Nov 2023, 16:57
Official
Dear James Winston Thank you for your posting.

We are awaiting your unit trust account statements.


Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply22 Nov 2023, 11:35
Official
Dear James Winston Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply23 Nov 2023, 07:19
Official
Dear James Winston Thank you for your posting.

Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply23 Nov 2023, 10:52
Official
Dear James Winston Thank you for your posting.

Absa Trust will confirm before close of business today.

Kind regards,Group Customer CareRezona Louw 
Absa
Absa's reply23 Nov 2023, 12:16
Official
Dear James Winston Thank you for your posting.

Statements have been received and Absa rewards are busy to finalise the investigation.
 Kind regards,Group Customer CareRezona Louw