ABSA REWARDS - They Expect Loyalty but give NONE

I have been an ABSA REWARDS member for many years. My Tier level have been consistent, always. After a sudden drop this month I tried to call their call center and determine the reason thereof.

The call gets dropped almost every time and the one time I could get some info from the Agent, she stated that one of my statements are not send via email. This was a new account and ABSA knows all my accounts goes via email. I think it is willfully spiteful not to enable email delivery by default, especially if the entire portfolio is captured in such a way already. It appears ABSA is avoiding scenarios where people could end up on the higher Tier Levels as it has become increasingly difficult to achieve them.

I understand they want to induce loyalty, that is after all the point of a Rewards Program, but If they cannot use a modicum of common sense when working with your profile, it demonstrates an unwillingness to return the loyalty they ask from us.

Their behavior cost me hundreds of Rand and is simply unacceptable. Time to look elsewhere.