ABSA REWARDS - SHOCKING SERVICE ***

I redeemed R29 for an airtime voucher on 04 March 2016. I then received an sms stating that the transaction was unsuccessful. I then called ABSA rewards to log a query. The consultant I spoke to told me that the airtime will reflect later and no airtime was sent to my phone. <br> <br> I called again today, Monday 07 March 2016 and spoke to another consultant. This time around I am being told that a call with Ref No. 60449 and was advised that TAT for my call is between 5 and 7 days.<br> <br> Is this the downfall of ABSA? Why are 2 consultants from the same call center telling me 2 different stories.<br> <br> ABSA - YOUR SERVICE IS SHOCKING!!! I RATHER STOP MAKING BUSINESS TO AVOID A POOR SERVICE LIKE THIS ONE.