NG
Neil G
1 reviews | Active since Dec 2016
21 Nov 2018, 09:37
ABSA Rewards ****
My ABSA rewards tier points was dropped from 760 to 745. When I call to query they agent tells me that its because my insurance points have been dropped, but I still have insurance with ABSA??? I am waiting 5 days now for an answer to ref 8R89607. Do I have to check every month if ABSA ****s me and drops my tier points?
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Replies (2)
Absa's replyOfficial
21 Nov 2018, 13:00 Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Absa's reply21 Nov 2018, 13:00
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
NG
Neil G's updateReviewer Update
29 Nov 2018, 07:57A weak response from absa. The feedback is that it was a mistake and has been corrected, but still no reason why it happened and guarantee that it will not happen again. I have lost trust in absa as there could be other mistakes they are making without me knowing and could very well be robbing me. Why are errors and mistakes by absa always of benefit to absa and not the client?
NG
Neil G's update29 Nov 2018, 07:57
Reviewer Update
A weak response from absa. The feedback is that it was a mistake and has been corrected, but still no reason why it happened and guarantee that it will not happen again. I have lost trust in absa as there could be other mistakes they are making without me knowing and could very well be robbing me. Why are errors and mistakes by absa always of benefit to absa and not the client?