Absa rewards ****

I've been using my Absa premium cheque account for the past 4 months. 90% of all my transactions are debit card payments. However I have never received a mere point since opening the account even though absa debits fees for rewards every month. I called the call centre, promised to give me a feedback, that was on Thursday ( 24th May), I'm still waiting for the call. I demand a refund of all my debits or close this account! !