1 reviews | Active since Nov 2011
ABSA Rewards ROBBING ME
<p>In July 2016, I first queried why I have not received correct percentage of rewards for card swipes at a SASOL garage. I logged a query got a referance number, was told that that it will be sorted out. The adjustments were calculated and paid out and i was promissed the system was updated and I should receive the correct percentage going forward. Same thing happened in Aug 2016 for which I was given same BUL****** story i got in Jul 2016 and they made adjustments, I received a new referance No. Same thing happened in Sep 2016 for which I was given same BUL****** story i got in Jul 2016 and they made adjustments Jul referance no was reopened, I WAS PROMISED THE SYSTEM WAS CORRECTED AND THIS WILL NOT HAPPEN AGAIN. Same thing happened in Oct 2016 for which I was given same BUL****** story i got in Jul 2016 and they made adjustments, the Jul referance no was issued again and I WAS PROMISED THE SYSTEM WAS CORRECTED AND THIS WILL NOT HAPPEN AGAIN, I informed them that if this happens again I WOULD TAKE TO SOCIAL MEDIA, guess what??????????? YES YOU GUESSED IT it has happened again. I HAVE NOT YET LOGGED A QUERY AT THE TIME OF MY COMMENT HERE. ABSA Rewards is hopeless they cannot fix a simple issue in FOUR MONTHS, however they ARE PROMT ON COLLECTING THE SERVICE FEE AMOUNT. My advice is check your rewards if you are an ABSA REWARDS subsciber as if this cannot be resolved in four months of me querrying imagine how many other people could have had this issue?</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
