ABSA Rewards: Rewards Clients with Dismal Service

I reactivated Rewards online in the beginning of Sept, but have received no Rewards. I queried on 16 Oct & was told my membership was cancelled in 2013. My initial query said I reactivated & was querying a current statement - obviously I was attempting to reinstate. Where's the offer to investigate why reactivation failed? Where's the initiative to help with the actual query? I've even sent a screen shot of my online banking which has clearly shown an active membership since the beginning of Sept. I was told this was being handed over for \investigation"on 21 Oct but nothing is resolved despite many following ups.<br> From a customer service point of view"