WG
Wayne G

1 reviews | Active since Mar 2019

01 Mar 2019, 15:35

ABSA Rewards raises the bar

Finally started earning some real reward through ABSA Rewards programme only for them to raise the bar and make it even more difficult to reach the upper tiers. I've banked with ABSA for approx 18 years, my house and car are financed through them. We have a will with them, Investment Advantage Acc as well as a Trusave account into which we deposit many monthly and this is the REWARD you get. Having the Trusave account is now null as this doesn't contribute anymore, home loan points have been slashed in half. This year ABSA decided to change the points structure to suite themselves, not reward its loyal clients. Furthermore the benefits between tiers is so drastic. Tiers 1 - 3 earn peanuts whilst 4 sees a somewhat decent reward and tier 5 which is almost unattainable has huge rewards. Lastly there is no way to tell what points you have been awarded for the month, where did you miss out, how can you improve you status? Not very transparent.

0
Replies (2)
Absa
Absa's reply04 Mar 2019, 14:12
Official
Hi Wayne,

Thank you for your posting. I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is ***.  We will be in contact within the next 3 days. Thanks.
WG
Wayne G's update23 Oct 2019, 09:27
Reviewer Update
Hi Basani, FYI its now October and I haven't been contacted. No worries though, the rewards programme was changed since I posted and all was rectified.