ABSA Rewards Program

Rewards program??? LOL. It’s an absolute joke.

You reach a certain tier, and then—like clockwork—ABSA conveniently downgrades you to Tier 1 due to a supposed “system glitch” or similar excuse. And of course, it takes weeks (sometimes months) to fix, during which time you lose out on the rewards you’ve earned. To make matters worse, ABSA failed to inform me that my private banker had changed. I had been trying to reach Gerhard Malan, whose number I had saved, only to be met with silence—no calls answered, no messages rep**** to. Eventually, after contacting the ABSA call center, I was told Gerhard was no longer my banker and that I’d been reassigned to Siraaj Abrahams. No courtesy notification, no handover, nothing.

I reached out to Siraaj on 16/09/2025, explained the situation in detail, and was told he’d follow up with the rewards team. Today is 07/10/2025—and still, nothing has been resolved.

If you’re considering ABSA for their rewards program, do yourself a favour and look elsewhere. There are far better options in the market that actually deliver on their promises