ABSA Rewards: Pathetic Service

I’ve been a loyal absa customer and staff since 2008. I have subscribed to ABSA rewards since it was initiated.

Since last year, I have a lot of issues with the service and have I no idea what else to do.

The long and short of it is that, I don’t get my rewards on the 1st of every month as I’m supposed to. I always have to call them to enquire about this. Every-time I get told different stories including that one of my accounts is in arrears (which is false) to them investigating the problem where I sometimes get no response.

At one point I was informed that my account would be monitored to ensure I don’t get a negative experience again. This only lasted for 2 months.

The latest issue is that my level was dropped from 5 to 4, which greatly affects the petrol discount/rebate that I get. This happened without any form of communication to me. When I enquired, I was informed that they didn’t have my email address including that I didn’t provide marketing consent. I get all my notification from the bank via email, this puzzled me. I had to go to the branch to have it loaded. I was also promised during that same call that they would correct my marketing consent for me and only needed to visit the branch to update my e-mail address. A few weeks later my level was still on level 4 and I was told I must go back to the branch again. It’s as if these people have no clue how to resolve customer issues and are not in touch with the experience we face.

I’m terribly disappointed I get to experience this as staff, how much worse is the treatment to other customers.

I didn’t get credited for earnings 2-3 months ago. Today is the 5th and I have not been credited even though I’m due for it.

I’m paying for a service they can’t manage and this is pathetic.

I demand for my profile to fixed and to be credited with all the funds due to me.