ABSA rewards, not so rewarding, even if you have done your part

Have been with ABSA for loooong time. One stage moved certain accounts to other big 4 bank, but to get better value and service came back to ABSA. I have been a fortunate client, with very few complaints relating to banking in general. But lately i have experience a laps in service, where yhey just can't get it right, ABSA rewards. Have jumped through the latest hoops to get back onto tier 5, but I have to call ABSA repeatedly with no result. I have to send them proof of documents having been filled for safe custody, and tell them of other products i have had for almost a year now. The safe custody person i emailed didnnot bother to even reply after 5 days. The rest just automated email responses. ABSA forgets that there customers are actual people, not systems on autopilot. As a result the ABSA reward level is on the wrong level. After too many calls and emails already, I am at my wits end to keep on calling endless times for people and systems to work as they should. Dissapointed.