Absa rewards not rewarded for speedy responses

Long story short:<br> <br> I investigated an issue on my Absa cheque account and saw that I was being charged for Absa rewards long after I had cancelled the credit card to which it was attached. I cancelled the account and zeroed the account after my wallet was lost and I cancelled the cards due to moving to FNB as my primary bank as they would have been redundant.<br> <br> Since the only way that I can use Absa rewards is with a card, the operator that helped me could have informed me, the non-product expert that cancelled the credit card with Absa rewards that I will not be able to use Absa rewards. Instead, I was billed for it for over 2years until I decided to investigate. <br> <br> I was then told the best they can do is pay back the last 3months that I was charged for Absa rewards. I felt this was unacceptable as I could have been informed that without any cards I won't be able to use this facility. After chatting to a few folks they agreed that they will pay me in full for all the money that was taken for a service I was unable to use.<br> <br> I have been waiting for over 3weeks now and no-one has contacted me again. Though I am not surprised, I would like to see the prompt conclusion of my complaint.<br> <br>