Absa Rewards - No service

Log a call with Absa rewards ********** 5 Call logged for a statements. First told that the statement would take ten days. I then waited 4 weeks and complained. The service department manager and the client representative then sent me the wrong persons statement. I had to explain this to the staff in numerous emails. Is this not ***** ? Absa does not care I have then also asked for transactions to be checked on the statement as Absa rewards hasnt allocated the correct amounts. Three weeks later i get no feedback on emails. Wonder if i should not rather change banks as you pay for a service but get ignored.