ABSA REWARDS MESS- I need a reolution

<p>i registered for absa rewards somewhere in 2016, ever since i registered I have not seen the account appearing with my other accounts on my internet baking </p> <p> </p> <p>I called through to ask what is going on with my rewards, the first time i called I was told the systems were down/offline and hence forth they could not access my account</p> <p> </p> <p>The second time i called the consultant could access my account and advised me that the rewards account was not registered properly and hence forth i do not have a client code and my rewads acoount was not linked to my main account and that my funds from the time i first registered would be allocated to my account.</p> <p> </p> <p>She advised me that I would get a call with a resolution in 2 weeks time, no call received, after 4 weeks I called absa again to figure out what is happening and I was told the matter was still not resolved and that an escalation would be sent and i'd get a call to let me know what the resolve is. No call was received. after 2 days i call again, the consultant I spoke toonow tells me that there is no proof that I logged a call a month ago and that they cant find my case on their system</p> <p> </p> <p>Absa I am a loyal customer to you, please can you tell me what will it take/ how long will it take to get a resolution on my case?</p>