ABSA Rewards: Lowsy Product, Sheer Dissapointment!!

On 01st November 2019 I received a call from an ABSA agent encouraging me to register for ABSA Rewards. I used to have ABSA rewards years ago, but had cancelled that product since I derived absoultely no value from it where I found myself paying money to ABSA every month but not receiving any benefits whatsoever. So after being convinced by the agent that ABSA Rewards had transformed itself into a far better and superior product as compared with its previous model, I enthusiastically agreed to take up the product once again. The agent then explained all the rules, terms and conditions, and emphasised that I should contiue to use my cards to make payments (of which I do anyway). About a few days later I called ABSA Rewards to find out when I will be able to interact with my Rewards account as it was not appearing on my banking profile (not on internet banking, mobile banking, etc.) and was informed by the call centre agent that the account would only appear on my profile after the first debit had gone off (being the 25th of November 2019). So the 25th came and went, and around the 27th I called ABSA Rewards again to find out why the account was still not appearing on my profile. This time I was told a completely different story, with the second agent now stating that the account would appear only on 01st December 2019. Naturally 01st December 2019 came and went. I then contacted ABSA Rewards yet again on 02nd December 2019 to find out what the story was this time, only to be told by a very rude, disinterested and unhelpful Joyce Rakau that I should see the account on my profile in January 2020!!! She went on and on about an ABSA "cycle" which determines at what stage I will only be able to interact with the account, one of which I could even begin to understand??!! Bare in mind that I have already paid the first debit order (that went off on 25th November 2019)!! So ABSA, please explain to me why I'm paying for a product that I cannot interact with for at least 2 months after taking it up?? This is unheard of!! This level of service forces me to rethink my position with ABSA as I have quite a few accounts with ABSA, and I'm seriously considering researching an alternative bank. Offering poor customer service is one thing, but taking my money and giving me nothing in return is sheer *******!!! I demand a refund ABSA as I have officially once again terminated my Rewards account. You can keep the lowsy service as well as your lowsy product!!!