ABSA rewards level calculation incorrect every month
Good day,
The ABSA rewards system does not work properly. Every month I have to log cases to have my level correct from 4 to 5 because the rewards system does not allocate my points for my credit card with debit order. This time I have logged multiple cases with the helpdesk and called the helpdesk and the issue is still not resolved since 25 December 2020. My cases are all being closed as resolved but I am still on level 4 rewards and not level 5,
I am extremely frustrated with this poor service from ABSA rewards. Please can someone get this issue resolved so I do not have to log the same case every month?
Thank you
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
12 Jan 2021, 13:11case you may refer to:
C-***9 RE: C-***8 RE: C-***3 RE: C-***4 RE: Cerdit card score
C-***9 RE: C-***8 RE: C-***3 RE: C-***4 RE: Cerdit card score
's update12 Jan 2021, 13:11
Reviewer Update
case you may refer to:
C-***9 RE: C-***8 RE: C-***3 RE: C-***4 RE: Cerdit card score
C-***9 RE: C-***8 RE: C-***3 RE: C-***4 RE: Cerdit card score
Absa's replyOfficial
12 Jan 2021, 15:30Dear Jonathan, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
Best regards,
Absa's reply12 Jan 2021, 15:30
Official
Dear Jonathan, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and expected timeframe for further feedback/resolution via email. RegardsPravesh Bejay
Best regards,
's updateReviewer Update
13 Jan 2021, 11:44Good day ABSA,
Thank you for the speedy resolution. Will check next month to ensure the scoring is correct
Be safe
Thank you for the speedy resolution. Will check next month to ensure the scoring is correct
Be safe
's update13 Jan 2021, 11:44
Reviewer Update
Good day ABSA,
Thank you for the speedy resolution. Will check next month to ensure the scoring is correct
Be safe
Thank you for the speedy resolution. Will check next month to ensure the scoring is correct
Be safe
's updateReviewer Update
13 Jan 2021, 11:44Good day Pravesh,
Thank you for all the assist
Thank you for all the assist
's update13 Jan 2021, 11:44
Reviewer Update
Good day Pravesh,
Thank you for all the assist
Thank you for all the assist