ND
Niven D
1 reviews | Active since Mar 2022
03 Mar 2025, 11:21
Absa rewards is bad
It seems every second month I have to write a review about how absa incorrectly awards my rewards, every month without fail my score tier drops on the rewards payment date from tier 5 to tier 4, and the main problem is that my score for short term insurance is not pulling through. This is a problem fornthe last 18 months
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Absa's replyOfficial
03 Mar 2025, 12:43Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply03 Mar 2025, 12:43
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,