ABSA Rewards is Atrocious

I’ve been dealing with the same Absa Rewards tier issue for well over a year, and it still hasn’t been resolved. My tier keeps resetting from Tier 4 (which I consistently qualify for) to Tier 1, leading to incorrect rewards allocations every few months.

Each time, I’ve had to email support to request manual corrections — yet the problem returns with the next accrual cycle. It’s now happened across multiple months and years:

Nov 2023 – Ref: C-***8

Apr 2024 – Ref: C-***5

Feb 2025 – Ref: C-***1

Jun–Sep 2025 – Ref: C-***9

Despite numerous assurances and “fixes,” the underlying system fault clearly remains. My rewards were most recently incorrect again for September 2025, and my tier dropped back to Tier 1 at the start of October.

This constant back-and-forth is incredibly frustrating. Other banks like FNB (eBucks) and Discovery (Miles) run far more reliable and transparent rewards programs — you don’t have to monitor or chase down your rewards every month.

Absa needs to acknowledge and fix the root cause, backdate my missing rewards, and ensure my tier remains correct going forward. After multiple escalations and reference numbers, it’s unacceptable that this issue is still recurring in 2025.